FAQs

I am not sure exactly what I need. Can you help?

Of course. Contact us on either 01670 736049 or info@brunswick-sourcing.co.uk and a member of our friendly team will be on hand to help.

I cannot see what product I am looking for on your website. Do you supply it?

Yes, we can. Due to our partnerships with many of the leading manufacturers we provide product solutions to many customers outside our standard product range. We can also source products directly from overseas if you require large quantity, we have our own office in China and South East Asian. Please get in touch with us and we will be more than happy to help you.

Can I amend or cancel my order?

We usually allow amendments or cancellations to orders before goods despatch. If you are unsure of anything, please call us on 01670 736049 to speak to a member of our team regarding your order.

How can I place an order?

Currently, you can place an order via our online shop. Alternatively, orders can be placed via phone or email. For phone and email orders, contact us on 01670 736049 or email our sales department at info@brunswick-sourcing.co.uk.

Do you charge for delivery?

Yes, we do charge for delivery, unless your order is over £100 plus VAT.

When do you require payment for my order?

When you place an order via our online shop, payment will be required at the time of placing the order. For orders via phone and email, we will provide you with all the required details for payment. Orders placed on credit accounts will be subject to the terms they have been given. Our standard terms are strictly 30 days from the date of the invoice.

How can I pay?

You can pay by card online or by BACS.

Do you charge VAT on garments?

We do charge VAT and the current rate of VAT is 20%.

How do I return an item?

Please contact our sales department on 01670 736049 who will email you a copy of our returns form. This must be filled in and sent back to us for us to issue a returns note. Items must not be sent back to us without prior written confirmation otherwise they will be refused. Please ensure that the form is filled in correctly and that no information is missing to enable us to process your return quickly.