Delivery Policy

Special Notice

Due to the ongoing Global Pandemic (Covid-19) you may experience delays in receiving your order. 

Please accept our apologies and we appreciate your patience.

Delivery Information

Free next working day delivery to UK Mainland on all orders over £100 plus VAT

Our standard delivery service is Next Working Day on orders which are in stock at our HQ warehouse. Orders placed before 1pm are available for next working day delivery. Orders placed after 1pm delivered within 2 working days. Delivery dates are shown at the individual product page. Delivery to Remote Areas e.g. Scottish Highland areas, Isle of Man and Channel Islands please contact us for delivery details.

These delivery charges are calculated during the checkout process. All order values and delivery charges include VAT. Standard delivery charges apply to UK Mainland only.

Some products are sent direct from our supplier and are subject to longer lead times which vary dependent upon product range. Delivery lead times are confirmed at the time of ordering.

Most of our deliveries are despatched via a contracted carrier who requires a valid signature from a person aged 16 years or over as proof of delivery. If there is nobody present at the time of delivery, a calling card will be left by the delivery person advising if a further attempt is to be made, or giving contact details of the carriers local depot in order that you can make alternative arrangements. In residential delivery areas, this may be a Post Office.

Delivery to some Scottish Islands and Highlands, Isle of Man, Channel Islands and Northern Ireland will incur an over water surcharge.

Collection

For some orders, collection may be available if preferred. Please specify this at the time of placing your order to ensure you can collect. Once your order is ready, you will receive either a phone call or an email to inform you that your order is ready to be collected during our opening hours. Orders can be collected from our site in Cramlington any time between 9am and 4pm Monday to Thursday, or between 9am and 3:00pm on Friday.

Please be aware that due to COVID-19, we currently have restrictions in place for visitors to our site which is affecting our collection service. Before collection, please get in touch with us and we can advise on how our collection service is currently running.